What Is the Fifth Gear Automotive Repair Concierge Experience?
At Fifth Gear Automotive Repair, the concierge experience means your repair fits around your life. Most dealerships and chain shops treat vehicle drop-off and pickup as your problem to figure out. We treat it as ours.
Every concierge service on this page is available at no additional charge to Fifth Gear Automotive Repair customers, across all 10 of our North Texas locations. Whether you drive a BMW in Frisco, a pickup truck in McKinney or a Porsche in Southlake, the same full-service experience is available to you.
Fifth Gear Automotive Repair Concierge Services include:
- Free Pick-Up and Delivery
- Satellite Drop-Off and Delivery
- Online Scheduling
- Shuttle Services
- Complimentary Loaner Vehicle
- Complimentary Car Wash
- Dedicated Service Advisor
- After-Hours Drop-Off
- Secured Lot
- Remote Digital Updates and Instant Approvals
- Towing
- Customer Lounge with Free Wi-Fi
Free Pick-Up and Delivery
Fifth Gear Automotive Repair will pick up your vehicle from your home or office and return it to you when the repair is complete, at no charge.
If you cannot get your car to us, we will come to you. This service is available to customers in our service areas across North Texas and is included as part of the standard Fifth Gear Automotive Repair experience. You schedule online or by phone, a team member collects the vehicle, and you go about your day. When the work is done, your car comes back to you.
This service addresses the most common reason North Texas drivers put off needed repairs: not the cost, but the logistics. When dropping off a vehicle means rearranging your entire schedule, repairs get delayed. When a team member handles it for you, they do not.
Satellite Drop-Off and Delivery
If driving to your nearest Fifth Gear Automotive Repair location is not convenient, drop your vehicle at any of our North Texas locations. We handle the rest.
With 10 locations in Allen, Argyle, Aubrey-Cross Roads, Castle Hills, Frisco, Lewisville, McKinney, North Fort Worth, Southlake and Autosports in Lewisville, there is likely a Fifth Gear Automotive Repair shop within a short drive of where you work or live. Drop your vehicle at the most convenient location and your service advisor will coordinate from there, regardless of which shop performs the work.
This makes it practical to fit a repair into a commute, a lunch break or an errand run. No need to plan your entire day around it.
Complimentary Car Wash
Every vehicle serviced at Fifth Gear Automotive Repair receives a complimentary car wash before it is returned to you.
It is a small detail, but it matters. Your car comes in with a problem and leaves cleaner than it arrived.
Shuttle Services
If you need to drop your vehicle off in person but cannot wait for the repair, Fifth Gear Automotive Repair offers shuttle service to get you where you need to go.
Drop your car off at the start of the day, let a team member shuttle you to your office, a nearby coffee shop or wherever your morning takes you, and we will call you when the vehicle is ready. This eliminates the need for a second driver, a rideshare or a complicated handoff.
Complimentary Loaner Vehicle
Fifth Gear Automotive Repair provides complimentary loaner vehicles to customers whose repairs require extended shop time, so you are never left without transportation.
When a repair requires more than a few hours, we offer a loaner vehicle at no charge. Contact your local Fifth Gear Automotive Repair location when scheduling to confirm loaner availability and any advance notice required.
Dealership loaner programs typically require a deposit hold, mileage restrictions and paperwork delays. The Fifth Gear Automotive Repair loaner program is designed to be simple. The goal is to get you back on the road while your vehicle gets the attention it needs.
Online Scheduling
Book your service appointment in minutes at any Fifth Gear Automotive Repair location through our online scheduling tool, available 24/7.
Our online scheduler lets you choose your location, describe your concern and reserve a time that works for you, including same-day and next-day appointments when available. You do not need to call during business hours or wait on hold.
Same-day and next-day availability is a consistent priority at every location. Our McKinney shop, named one of ATI’s national Top 12 shops in 2025, operates a visit-acquisition rate above 70%: when you call or book, the team gets your car in that day or the next more than seven times out of ten.
Dedicated Service Advisor
Every Fifth Gear Automotive Repair customer is assigned a dedicated service advisor who serves as a single point of contact for the entire repair process.
You will not be handed off to a different person every time you call. Your service advisor knows your vehicle, your history with us and the status of your current repair. They are your advocate inside the shop, communicating with the technicians, keeping you informed and making sure the job gets done right.
This is one of the most meaningful differences between Fifth Gear Automotive Repair and the dealership model. At a dealership, the service department handles hundreds of vehicles at a time and customer communication is often reactive. At Fifth Gear Automotive Repair, your advisor is accountable to you specifically.
After-Hours Drop-Off
All Fifth Gear Automotive Repair locations offer secure after-hours drop-off. Leave your vehicle at your convenience, even outside of business hours.
If you cannot make it during the 8am to 6pm service window, drop your vehicle off the evening before or early in the morning. Use the secure key drop at your location, leave a note with your name and contact information, and your service advisor will be in touch when the shop opens.
This is particularly useful for customers with early work schedules, school runs or other morning commitments that make a standard drop-off impractical.
Secured Lot
Every Fifth Gear Automotive Repair location maintains a secured lot to protect your vehicle while it is in our care.
Whether your car is waiting for a morning inspection, being held overnight during a multi-day repair or queued for pickup after business hours, it is stored in a secured, monitored environment.
Towing
Fifth Gear Automotive Repair coordinates towing for customers whose vehicles cannot be driven to the shop.
If your vehicle breaks down, do not stress about finding a tow company and hoping your car ends up at the right location. Contact your nearest Fifth Gear Automotive Repair location and we will coordinate towing directly to our shop. A broken-down car is a people problem, not just a car problem. We handle both.
Remote Digital Updates and Instant Approvals
Fifth Gear Automotive Repair keeps you informed throughout the repair process with real-time digital updates. You can review and approve work from your phone without a phone call.
When your vehicle is ready for inspection, when the DVI report is complete or when we need your authorization to proceed with additional work, you receive a notification directly to your phone. You can review the repair details, see the photos from the DVI and approve or decline work from wherever you are: your desk, your car at school pickup or a meeting.
At Fifth Gear Automotive Repair, you stay informed on your schedule, not ours.
Customer Lounge with Free Wi-Fi
For smaller repairs like oil changes, brake services and routine maintenance, customers are welcome to wait in the Fifth Gear Automotive Repair customer lounge, which offers comfortable seating and free Wi-Fi.
If your visit is a quick one, make yourself at home. Bring your laptop, catch up on email or take a break while our team works on your vehicle.
Why Concierge Services Are Part of Every Repair
These services are not a premium upgrade at Fifth Gear Automotive Repair. Every repair customer gets all of them.
When a car breaks down, the car problem is only part of the problem. How do you get to work? How do you get your kids to school? How do you get through the next three days without your vehicle? Those are people problems, and they are just as real as whatever is wrong under the hood.
You should not have to burn a vacation day, coordinate two drivers or negotiate with a dealership’s loaner department just to get your car fixed.
Fifth Gear Automotive Repair has served North Texas families for more than 22 years. We are family-owned and operated. Every repair comes with a 3-year, 36,000-mile warranty on parts and labor, which is more than twice what most dealerships offer. The concierge experience is one more way we try to earn your trust and make it easy to keep coming back.
Frequently Asked Questions
Is there a fee for the loaner vehicle at Fifth Gear Automotive Repair?
No. Loaner vehicles at Fifth Gear Automotive Repair are complimentary. Contact your local location at the time of scheduling to confirm availability and any advance notice required.
Can I drop my car off after hours at Fifth Gear Automotive Repair?
Yes. All Fifth Gear Automotive Repair locations have a secure after-hours key drop. You can leave your vehicle the evening before or early in the morning before the shop opens at 8am. Your service advisor will contact you when they are in.
What is satellite drop-off and delivery?
Satellite drop-off means you can leave your vehicle at whichever Fifth Gear Automotive Repair location is most convenient for you, even if it is not the location performing your repair. With 10 locations across North Texas, this makes it practical to work a drop-off into your existing routine. The team coordinates from there.
Does Fifth Gear Automotive Repair offer towing?
Yes. If your vehicle cannot be driven, contact your nearest Fifth Gear Automotive Repair location and they will coordinate towing directly to the shop. You do not need to find a separate tow company.
How do I approve repairs remotely at Fifth Gear Automotive Repair?
When your Digital Vehicle Inspection is ready or when additional repair authorization is needed, you will receive a text notification with a link to review the findings and photos. You can approve or decline work directly from your phone without a call.
Are all concierge services available at every Fifth Gear Automotive Repair location?
Yes. Every concierge service described on this page, including free pick-up and delivery, loaner vehicles, shuttle service, DVI, after-hours drop-off and towing, is available at all 10 Fifth Gear Automotive Repair locations in Allen, Argyle, Aubrey-Cross Roads, Castle Hills, Frisco, Lewisville, McKinney, North Fort Worth, Southlake and at Autosports in Lewisville.
How is Fifth Gear Automotive Repair different from a dealership?
Fifth Gear Automotive Repair is a dealer alternative: we offer the same diagnostic tools, equipment and repair expertise as a franchised dealership, but with faster turnaround, competitive prices and a 3-year, 36,000-mile warranty on parts and labor. Most dealerships charge for loaner vehicles, offer limited pick-up options and require deposits. At Fifth Gear Automotive Repair, these services are standard and complimentary.
Book online in minutes or call your nearest Fifth Gear Automotive Repair location.
Fifth Gear Automotive Repair serves North Texas families across 10 locations: Allen, Argyle, Aubrey-Cross Roads, Castle Hills, Frisco, Lewisville, McKinney, North Fort Worth, Southlake and Autosports in Lewisville. Open Monday through Friday, 8am to 6pm.