FAQs
Do I need to approve the repair estimate before any work begins on my vehicle?
Yes. We require customer approval before starting any repairs. This ensures full transparency and allows you to make informed decisions before any work is performed on your vehicle.
Is my auto repair estimate final, or can the price change after inspection?
Most estimates remain accurate, but in some cases additional issues may be discovered during repairs. If that happens, we will contact you immediately, explain the findings, and obtain approval before proceeding with any additional work.
How long will my car repair take, and when will my vehicle be ready for pickup?
Repair timelines vary depending on the service needed, parts availability, and workload. Once diagnostics are complete, we provide an estimated completion time and keep you informed if anything changes.
Do you offer free or low-cost inspections or diagnostics before providing an estimate?
We offer courtesy inspections with many services and clearly explain any diagnostic fees upfront when more in-depth testing is required. Our goal is to provide accurate recommendations without surprises.
Are auto repairs covered by a warranty, and what does the warranty include?
Yes. Repairs are backed by our nationwide 3-year / 36,000-mile warranty, covering both parts and labor. Warranty coverage may vary by service and parts used, and we are happy to review all warranty details with you before repairs begin.
Do you offer vehicle pickup, drop-off, shuttle service, or towing assistance?
All our locations offer vehicle pickup and drop-off options, shuttle service, or assistance with towing when needed. Availability may vary by location, so please contact your local shop for details.
Do you offer financing or payment plans for larger repairs?
Yes. We offer financing options for qualifying customers to help manage the cost of larger repairs such as engine, transmission, or major electrical work. Financing details can be discussed during your visit.